Warranty Claim System

At ituneBD, we stand behind the quality of our products. Our warranty system is designed to provide you with peace of mind and professional after-sales support.

1. Types of Warranty Offered

  • Official Brand Warranty: For products with an “Official Warranty,” the brand/manufacturer handles the service. You can visit any authorized brand service center in Bangladesh with your ituneBD invoice and warranty card.

  • Service Warranty: This covers the labor cost for repairs. If a part needs replacement, the cost of the spare part will be borne by the customer.

  • Replacement Warranty: In certain cases, if a product is found defective within a specific period (e.g., 7 days), we provide a brand-new replacement of the same model.

2. Warranty Claim Requirements

To process your claim smoothly, please ensure you have the following:

  • Original Invoice/Memo: The proof of purchase from ituneBD.

  • Product Box: The original packaging with the serial number/IMEI intact.

  • Warranty Sticker: Do not remove any ituneBD or manufacturer stickers from the product or box.

  • Unboxing Video: For claims regarding physical damage or missing internal components, a full unboxing video is mandatory.

3. How to Claim Your Warranty

  1. Contact Support: Message our WhatsApp or call the Helpline to describe the issue. Often, our technical team can solve minor problems over the phone.

  2. Product Submission: * Inside Dhaka: You can visit our designated service point/office to drop off the product.

    • Outside Dhaka: Send the product via a trusted courier (e.g., Sundarban Courier). Please ensure the item is securely padded to prevent transit damage.

  3. Inspection: Our technical team will inspect the product to verify the fault. This typically takes 3–7 working days.

  4. Resolution: * If it’s a minor fix, we will repair it and notify you for pickup.

    • If it requires brand intervention, it may take 15–45 days depending on the brand’s policy and parts availability.

4. What Voids the Warranty?

The warranty will be considered null and void in the following cases:

  • Physical Damage: Cracks, dents, or broken ports caused by drops or pressure.

  • Liquid Damage: Any sign of water or moisture entering the device.

  • Unauthorized Repair: If the product has been opened or repaired by an unauthorized technician.

  • Electrical Surge: Damage caused by using an unstable power source or a non-original charger.

  • Software Rooting: Unauthorized software modifications or “rooting” on smart devices.

5. Service Charges

  • Within Warranty: If the issue is covered under the warranty policy, the service is free.

  • Out of Warranty: If the warranty has expired or is voided, we can still attempt a repair for a service fee plus the cost of any required parts.